Crisis Management Strategy and Tourism Resilience. A Mixed Methods Study on Stakeholder Adaptation and Recovery in Tourism Destinations
Keywords:
crisis management, destination resilience, stakeholder adaptationAbstract
This research is motivated by the dependence of tourism destinations on effective crisis management to build destination resilience and accelerate post-crisis recovery. The purpose of this study is to examine the direct and indirect effects of crisis management on destination resilience through stakeholder adaptation using a sequential mixed-methods design. The research methodology combines protocol-based SLR to formulate a framework of variables and indicators, followed by a questionnaire survey of students of tourism universities in Bali and tourists who have visited major destinations in Bali, with samples selected purposively. Quantitative data were analyzed using Structural Equation Modeling (SEM) to examine the direct and indirect relationships between crisis management (independent variable), stakeholder adaptation (mediating variable), and destination resilience (dependent variable). The main conclusion of this study shows that crisis management has a positive and significant effect on destination resilience, largely through the mediating effect of stakeholder adaptation. Therefore, active adaptation by communities and businesses is key to developing resilient tourism destinations. Keywords: crisis management, destination resilience, stakeholder adaptation.
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